Privacy Policy
How MS Demolishers collects, uses, stores and protects your personal information — in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.
Table of Contents
- Introduction
- Who We Are
- Information We Collect
- How We Collect Information
- Why We Collect (Purpose)
- Legal Basis for Processing
- How We Share Information
- Cookies & Tracking
- Data Retention
- Data Security
- Your Rights
- Children's Privacy
- Third-Party Links
- International Transfers
- Changes to This Policy
- Grievance Officer & Contact
01Introduction
MS Demolishers ("we", "our", "us") is committed to protecting the privacy and personal information of every person who interacts with us — whether you are a website visitor, a prospective client requesting a quote, an existing client managing a demolition project, a vendor, a job applicant, or a visitor to any of our project sites across Hyderabad, Bangalore and Vijayawada.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we retain it, how we keep it secure, and what rights you have over it. It applies to all interactions with MS Demolishers, including our website at msdemolishers.com, our phone and WhatsApp enquiries, our email correspondence, our site visits, and our on-ground project operations.
This Policy is prepared in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, and is intended to be read together with our Terms & Conditions. By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Summary: We collect only what we need to deliver demolition, dismantling and excavation services. We never sell your data. We never share it without a clear purpose. You have full rights to access, correct, or erase your information at any time.
02Who We Are
MS Demolishers is a licensed and insured demolition, industrial dismantling and excavation contractor operating across Hyderabad (HQ, including Secunderabad), Bangalore and Vijayawada. We provide building demolition, industrial dismantling, factory dismantling, plant decommissioning, excavation and earthwork, site clearance, debris removal, concrete breaking, RCC breaking, rock breaking, JCB excavation and post-demolition site cleanup services.
For the purposes of the DPDP Act, 2023, MS Demolishers acts as the Data Fiduciary in respect of personal data collected through our website, our contact channels and our business operations. This means we determine the purpose and means of processing your personal data and are responsible for protecting it.
Our registered contact details are:
- Business Name: MS Demolishers
- Address: 99W7+376, Alkapur Township, Puppalguda, Hyderabad, Telangana 500078, India
- Phone / WhatsApp: +91-9949311180
- Email: info@msdemolishers.com
03Information We Collect
We collect only the personal information that is necessary for us to respond to your enquiry, prepare a quote, deliver a project, or comply with legal obligations. The types of information we may collect include:
3.1 Information You Provide Directly
- Identity & Contact Data: Name, phone number, WhatsApp number, email address, postal address, city and PIN code.
- Project Data: Site address, type of structure (residential, commercial, industrial), approximate area, number of floors, project timeline, and any specific requirements you share with us.
- Communication Data: Messages, emails, WhatsApp messages, photos or videos of sites shared with us, and any written communication you send us.
- Business Data: Company name, GST number (if applicable), and business contact details for B2B enquiries.
- Application Data: If you apply for a job with us, your resume, contact details and employment history.
3.2 Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, device type, screen resolution and language preference.
- Usage Data: Pages visited on our website, time spent, links clicked, referring URLs and general interaction patterns.
- Location Data: Approximate geographic location inferred from your IP address — used only for analytics and for showing content relevant to your city.
3.3 Information We Do NOT Collect
- We do NOT collect sensitive personal data such as financial account details, Aadhaar, PAN, biometric data, health information, religious or political beliefs.
- We do NOT collect information from children under the age of 18 knowingly.
- We do NOT collect data from third-party sources or data brokers.
04How We Collect Information
We collect your personal information through the following channels:
- Contact & Enquiry Forms: When you fill the enquiry form on our Contact Us page, we collect your name, phone number, email, city, service required and project details.
- Phone Calls: When you call us at +91-9949311180 to enquire about services or schedule a site inspection.
- WhatsApp: When you message us on +91-9949311180 — including any photos or videos of your site that you choose to share.
- Email: When you email us at info@msdemolishers.com with a project brief or enquiry.
- Site Visits: When you request a free site inspection, our engineers may collect site-related information (structure type, access, debris volume, safety requirements) for the purpose of preparing a quote.
- Cookies & Analytics: When you visit our website, we may use cookies and analytics tools (such as Google Analytics 4) to understand usage patterns.
05Why We Collect Information (Purpose)
We process your personal information only for clear, specific and legitimate purposes, including:
- Responding to Enquiries: To reply to your call, WhatsApp message, email or form submission within 2 hours during business hours.
- Preparing Quotes: To prepare a detailed, itemised quote for your demolition, dismantling or excavation project.
- Scheduling Site Inspections: To coordinate a free site visit by our engineers at your convenience.
- Project Delivery: To mobilise crews, machinery and supervision to your site, and to execute the demolition project safely and on time.
- Permits & Compliance: To support statutory approvals, municipal permits and other regulatory requirements on your behalf where applicable.
- Billing & Payment: To issue invoices and process payments as per the agreed project terms.
- Customer Support: To answer follow-up questions, resolve issues and provide post-handover support.
- Safety & Legal Compliance: To maintain records required under applicable laws and to comply with statutory obligations in Telangana, Karnataka and Andhra Pradesh.
- Business Operations: To improve our services, train our team and analyse website usage for business planning.
06Legal Basis for Processing
Under the DPDP Act, 2023 and other applicable laws, we process your personal data based on one or more of the following legal bases:
- Consent: Where you have provided clear, specific consent — for example, when you submit an enquiry form or subscribe to communication from us.
- Contract Performance: Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract (e.g., preparing a quote).
- Legal Compliance: Where processing is required to comply with our legal obligations under Indian law, including tax, municipal and pollution board regulations.
- Legitimate Use: Where processing is for legitimate business purposes that do not override your rights — such as website analytics to improve user experience.
You may withdraw your consent at any time by contacting us using the details in Section 16. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
09Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Enquiry Data (Non-Converted): Retained for up to 12 months from the date of last contact, then deleted.
- Client Project Data: Retained for the duration of the project plus 7 years, to comply with statutory record-keeping and tax requirements.
- Vendor Data: Retained for the duration of the engagement plus 3 years.
- Website Analytics: Google Analytics data is retained for up to 14 months (as configured in our analytics account).
- Job Applications: Retained for up to 12 months if the application is not successful, unless you ask us to delete it earlier.
Once the retention period expires, we securely delete or anonymise the data so it can no longer be linked to you.
10Data Security
We take the security of your personal information seriously. The measures we implement include:
- HTTPS Encryption: Our website uses SSL/TLS to encrypt all data transmitted between your browser and our servers.
- Secure Hosting: Our website is hosted on infrastructure with industry-standard physical and network security.
- Access Control: Access to personal data is restricted to authorised team members who need it for their job responsibilities.
- Password Protection: All accounts are protected with strong passwords and multi-factor authentication where available.
- Employee Training: Our team is trained on data privacy best practices and confidentiality obligations.
- Secure Disposal: When data is no longer required, it is securely deleted from our systems and backups.
Note: While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at info@msdemolishers.com.
11Your Rights
Under the DPDP Act, 2023 and applicable data protection laws, you have the following rights in respect of your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete personal information.
- Right to Erasure: You can request that we delete your personal information where we no longer need it, or where you withdraw consent and there is no other legal basis for processing.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
- Right to Grievance Redressal: You can lodge a complaint with our Grievance Officer if you believe your rights have been violated.
- Right to Nominate: You can nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 16. We will respond to your request within 30 days, as required by law. We may ask for verification of your identity before processing the request.
12Children's Privacy
Our website and services are intended for users aged 18 years and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete it promptly.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@msdemolishers.com so we can take appropriate action.
13Third-Party Links
Our website may contain links to third-party websites, services or resources — such as Google Maps, social media pages, or partner websites. These are provided for your convenience only.
We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external site you visit. This Privacy Policy applies only to information collected by MS Demolishers through our own website and channels.
14International Data Transfers
MS Demolishers is based in India and processes personal data primarily within India. Some of our service providers (such as Google Analytics) may process data in servers located outside India. When we engage such providers, we ensure they are subject to appropriate safeguards and contractual data protection obligations.
By using our website and services, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including countries where our service providers operate. We take all reasonable steps to ensure your data remains protected in line with this Privacy Policy and applicable Indian law.
15Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a prominent notice on our website where appropriate.
- Where required by law, notify you directly using the contact information we have on file.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any change signifies your acceptance of the updated policy.
16Grievance Officer & Contact
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint regarding the processing of your personal information, please contact our Grievance Officer:
Grievance Officer — MS Demolishers
Email: info@msdemolishers.com
Phone / WhatsApp: +91-9949311180
Postal Address:
Grievance Officer, MS Demolishers,
99W7+376, Alkapur Township, Puppalguda,
Hyderabad, Telangana 500078, India
Response Time: We will acknowledge your grievance within 7 days and provide a resolution within 30 days of receipt.
If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India under the DPDP Act, 2023, once it is operational. Until then, you may also escalate the matter to the appropriate consumer or regulatory authority in India.
Questions About Your Privacy?
Our Grievance Officer is here to help. Reach out with any privacy question, data request or concern — we respond within 30 days.